[SOLVED] WhatPulse Refuses to Start automatically.

Support Client software
1

[EDIT]
Solution in Last Post!
[/EDIT]

Hello all,

I’ve been struggling with WhatPulse for a few months now, not so much for how it works or what it does…
My issue is that I can not get WhatPulse to start on boot.
I’ve tried enable/disable of UAC, enable/disable run as administrator.
Uninstalls, reinstalls, upgrades to the lastes version (2.2.1 at time of writing), however it just refuses to load on boot.

I’m running Windows 8, never had this issue with previous versions of windows, but since doing a clean slate install with windows 8 it’s never played ball.

I even purchased the premium package in hopes it was perhaps just a premium option now, but still no juice.

If anyone can knock this one on the head I’d be grateful.
Cheers,
iisacc.

2

…anyone?

3

Have you tried using the Windows 8 startup manager itself? (http://winsupersite.com/windows-8/windows-8-tip-manage-startup-applications)

Perhaps the client is kept from editing the registry settings that are needed for the startup by your antivirus or other security program.

4

Yes sir, I have investigated the startup, it’s in the start-up section in the manager, and enabled.

Could you tell me precisely what the registry should have to enable startup? I can go thru and double check/manually correct thru the reg if needed.

A little more info:
Windows 8 (x86 os on x64 arch)
AVG antivirus.
Never had/have any permissions issues with anything else I run.

5

Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\

There should be a key there called ‘whatpulse’ with the path to the whatpulse.exe as value.

If it does exist, please check the app.log file inside the data directory to see whether Windows actually tries to start the client…if it tries to start the client, the app.log should have an error message saying why it can’t start it.

6

Seems like whatpulse will start when “Desktop” starts first time. So if you only use Metro apps and never launched the Desktop, whatpulse possible will not start.

Will this match your Problem?

7

Okay, I’ve checked the reg key, it exists and points to the correct place.
Also, in regards to the “Desktop”, I’ve also thought it may be that, but tested it previously, starting desktop and leaving it to sit… doesn’t start.

here’s the latest in my app.log, it doesn’t try to start at all without a manual start. So this log only existed after I manually started whatpulse.

[quote]16-10-2013 17:23:48.905 INFO “Starting WhatPulse 2.2.1…”
16-10-2013 17:23:49.115 DEBUG Installed CrashRpt!
16-10-2013 17:23:49.985 DEBUG Database file: “C:/Users/iisacc/AppData/Local/WhatPulse/whatpulse.db”
16-10-2013 17:23:50.260 DEBUG Database check: “ok”
16-10-2013 17:23:50.261 DEBUG Opened database in: 288 ms
16-10-2013 17:23:50.272 DEBUG Running WhatPulse as Administrator! :slight_smile:
16-10-2013 17:23:50.272 DEBUG Encrypted file: “C:/Users/iisacc/AppData/Local/WhatPulse/whatpulse.wpw”
16-10-2013 17:23:52.698 DEBUG Opening GeoIP database: “C:/Users/iisacc/AppData/Local/WhatPulse/GeoIP.dat”
16-10-2013 17:23:53.060 DEBUG WhatPulse 2.2.1 has started
16-10-2013 17:23:55.042 DEBUG Starting timers and collector…
16-10-2013 17:23:55.042 DEBUG enableInputHook: true
16-10-2013 17:23:55.042 DEBUG Starting PcapNetworkTrafficMonitor…
16-10-2013 17:23:55.042 DEBUG LowLevelHookHandler starting
16-10-2013 17:23:55.043 DEBUG Enabling lowlevel input hooks
16-10-2013 17:23:55.075 DEBUG Found new interface: 12 “{8BABFAAD-D60A-4C68-B8FB-99DA1B51B1D7}” “BC:AE:C5:2D:03:C4” “Qualcomm Atheros AR8131 PCI-E Gigabit”
16-10-2013 17:23:55.075 DEBUG PcapNetworkTrafficMonitor: Starting interface 12
16-10-2013 17:23:55.131 DEBUG pcap thread started on interface “\Device\NPF_{8BABFAAD-D60A-4C68-B8FB-99DA1B51B1D7}”
[/quote]

[EDIT]
I just added an exception in my antivirus for the .exe, reboooted and still no go, so that rules out the AV software.
[/EDIT]

8

No idea why your Windows won’t start the app then…I suggest looking for a solution globally , as there are quite a few posts regarding to programs not starting on Windows 8&7, as I’ve just seen: https://www.google.nl/search?q=windows+8+no+autostart+program&oq=windows+8+no+autostart+program&sourceid=chrome&espv=210&es_sm=119&ie=UTF-8#es_sm=119&espv=210&q=windows+8+startup+programs+not+starting

9

I’ve tried a couple of these fixes, still no joy.
I did however manage to capture this error from the final step of install.
Final step being closing the installer and starting whatpulse (checkbox inside installer.)

link to online ccopy if you cannot see attachment - http://goo.gl/mddrQC

10

Okay, I’ve finally fixed the issue. Thanks to all who helped out to get this one done.
As suspected it wasn’t a WhatPulse issue, but a Windows 8 permissions error.

It’s a well hidden option buried deep within windows settings.
I fixed it using this method.

In control panel, goto "local security policy" > "local policies" > "security options" and [u]disable[/u] "User Account Control: run all administrators in admin approval mode"

Upon shutdown and reboot, finally WP starts automatically once Desktop is loaded.

11

I know this is a super old post, but thanks for this tip! I was fighting with this for weeks and couldn’t figure out why it wouldn’t launch at boot. This still works for Windows 10.

12

I’m not seeing any of those settings options other than UAC, which doesn’t contain the option to run all administrators in admin approval mode