Appcrash randomly

Support Client software
1

Not sure if this has been reported yet, but throughout the day WP crashes randomly (twice yesterday on v2.0.1, I updated to v2.0.1(a) today, and it crashed 5 times so far, so it appears to have gotten worse).

Also happening on my Notebook.

Running Win 7 Pro on desktop, Win 7 home on Notebook.

Installed WP as admin, and running as admin.

WinPcap installed with no errors.

WP runs fine previous to it closing, and runs fine after it’s restarted.

Anything I can try?

Event Log entry:

Problem signature:
Problem Event Name: APPCRASH
Application Name: whatpulse.exe
Application Version: 2.0.0.0
Application Timestamp: 50e04807
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

2

a) Have you rebooted between installs?
b) 2.0.1 is the version you should be running. 2.0.1a is the beta before 2.0.1

Your event log is from 2.0.0? It may be worth posting a 2.0.1 log to help the developers

3

Yes, I’ve rebooted.

Thanks, I’ll remove everything and go back to 2.0.1

I noticed that, I double checked my WP version after I saw that and it was indeed 2.0.1(a), but the event log states otherwise.
[hr]
Still happening. Removed, re-installed, rebooted:

Problem signature:
Problem Event Name: APPCRASH
Application Name: whatpulse.exe
Application Version: 2.0.1.0
Application Timestamp: 50e1983c
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e39e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

4

yes looks like
http://whatpulse.org/forums/showthread.php?tid=2240

5

Hello. My wp is crashing more than 5 times a day. I have noticed, that it crashes after i change my network connection. From wifi to lan and and so on…

Why is it doing?

6

Can you try to disable the network statistics and see if it still crashes?

7

Have some more info, not sure if it will help.

  • Added an exception for the WP folder in my anti-virus program, Avast, to exclude scanning of all files in that folder. This lowered the crashes on both my notebook and desktop to none on my notebook and one on my desktop since the last time I posted.

  • I found a program that will make it crash with the same error every time I open it, perhaps this can be used to help re-produce the problem. The program is free, called LMMS. http://http://lmms.sourceforge.net/

I have disabled my network statistics on both machines for now to see if that will change anything, however with network stats disabled, LMMS still crashes it every time.

Hope this helps!