Whatpulse not counting and crashing

Support Client software
1

Since a couple of weeks Whatpulse 2.4.1 on Windows 7 x64 is not always counting keys in “Steam”-Games, especially Borderlands 2 and Borderlands The Pre-Sequel. There may be others but those two stuck out to me. Clicks, Uptime and Traffic are counted though.
I tried fixing it with exiting the game and exiting Whatpulse, but if I restart Whatpulse it keeps crashing until ich restart the whole system.
Reinstalling Whatpulse and WinPcap didn’t help.

Here is what the app.log looks like:
17-10-2014 20:50:20.872 DEBUG Starting backup of database to: “C:/Users/Jan/AppData/Local/WhatPulse/whatpulse.db.backup”
17-10-2014 20:50:21.046 DEBUG Created database backup in 174 ms “(19764 pages)”
17-10-2014 20:50:21.046 DEBUG Sqlite memory usage: “22,63MB” ( 23725840 bytes)
17-10-2014 20:54:13.508 DEBUG Shutting down client, we’ve had enough!
17-10-2014 20:54:13.510 DEBUG Terminating watchdog…
17-10-2014 20:54:13.510 DEBUG enableInputHook: false
17-10-2014 20:54:13.511 DEBUG Stopping PcapNetworkTrafficMonitor…
17-10-2014 20:54:13.511 DEBUG LowLevelHookHandler stopping
17-10-2014 20:54:13.513 DEBUG Packet capture failure detected!
17-10-2014 20:54:13.514 DEBUG Stopping CommonSystem!
17-10-2014 20:54:13.514 DEBUG pcap thread stopped on interface “\Device\NPF_{D28F1E61-3630-48E2-86FB-C4517C97EA72}”
17-10-2014 20:54:13.519 DEBUG Vacuuming database…this could take a while…
17-10-2014 20:54:14.893 DEBUG Done vacuuming database, proceeding with exit procedure!
17-10-2014 20:54:31.272 INFO “Starting WhatPulse 2.4.1…”
17-10-2014 20:54:31.342 DEBUG Installed CrashRpt!
17-10-2014 20:54:31.711 DEBUG Database file: “C:/Users/Jan/AppData/Local/WhatPulse/whatpulse.db”
17-10-2014 20:54:31.894 DEBUG Database check: “ok”
17-10-2014 20:54:31.895 DEBUG Opened database in: 184 ms
17-10-2014 20:54:31.899 DEBUG Running WhatPulse as Administrator! :slight_smile:
17-10-2014 20:54:31.899 DEBUG Encrypted file: “C:/Users/Jan/AppData/Local/WhatPulse/whatpulse.wpw”
17-10-2014 20:54:31.903 DEBUG Loaded application aliases
17-10-2014 20:54:31.906 WARN libcap not available:
17-10-2014 20:54:31.906 DEBUG Detected that WinPcap is not available and falling back to Windows APIs! No unpulsed online data this way! :frowning:
17-10-2014 20:54:31.907 WARN Failed to resolve symbol SHGetSpecialFolderPathW
17-10-2014 20:54:31.908 DEBUG Opening GeoIP database: “C:/Users/Jan/AppData/Local/WhatPulse/GeoIP.dat”
17-10-2014 20:54:31.946 DEBUG WhatPulse 2.4.1 has started
17-10-2014 20:54:34.017 DEBUG Starting timers and collector…
17-10-2014 20:54:34.225 DEBUG Started watchdog.
17-10-2014 20:54:34.225 DEBUG enableInputHook: true
17-10-2014 20:54:34.226 DEBUG LowLevelHookHandler starting
17-10-2014 20:54:34.226 DEBUG Enabling lowlevel input hooks
17-10-2014 20:54:34.719 WARN Unable to resolve GetModuleFileNameExW

2

Just found out, WP counts Keys in Games after a reboot, but stops counting in e.g. Borderlands The Pre-Sequel after pulsing.

Installing Whatpulse 2.4 doesn’t count too In-Game, but I can restart it without crashing like 2.4.1.

3

60+ views and no ideas or suggestions?

4

If you’re running the client as administrator (which you are), there are still applications which can block the client from receiving any input. Antivirus/malware/protections are known to do that, but some games are programmed badly and take a exclusive hook on the keyboard and/or mouse. There’s not really anything you can do about that, except ask for the game developers to basically “not do it that way” :wink:

5

Thank you for answering!

I disabled my Antivirus, it made no difference. I get the exclusive keyboard and/or mouse hook, but it’s not that it is not counting, it’s not alwys counting.

How about the crash when restarting WP?