Whatpulse client cannot be opened

Support
1

Hi there,

I have problem opening the Whatpulse client on Windows 10 desktop.
I changed a new computer, and installed the latest Whatpulse successfully. However, the software cannot be opened, there are only Whatpulse icons in the taskbar (as showed in the screen capture). Any ideas I can solve this problem?

Whahtpulse1

Thanks!

2

That type of icon indicates the client isn’t logged in yet. Click it once and it should pop up - it’s likely that the “Please login” window is in the background. :smile:

1 Like
3

Thank you for your reply. The client is not poping up, either from exe file or the icon–actually when the mouse moved to those icons, they just disappeared shortly :disappointed_relieved:

4

Sorry for the delay, didn’t notice the post. :frowning: It seems like something is stopping the client while it’s running - any programs like antivirus or something similar (maybe that blue shield?) that’s giving notifications of shutting down WhatPulse?

5

I have exactly same problem. Just newly installed windows, and whatpulse won’t start. Any sugestions? It should not be any virus radar, coz im trying without it and results are same.

6

Try downloading the client from Downloads | WhatPulse once again. It was updated today to prevent errors.

7

Correct link to download is Downloads | WhatPulse your link go to a user or group, but still i did not get my whatpulse to work :confused:

8

Then we’ll need more info, like what Windows version? Can I assume you’ve uninstalled the previous version and reinstalled the current version as I requested earlier? And can you show the logs being generated in the app.log in your data directory? ( About Data Files | WhatPulse Help Center )

9

I dont know what was wrong, but my win 10 say “Support your windos 10 has ended 2018, please up to date your operating system”. It offer me somekind of update - it took 3 HOURS to drive that update. Now my whatpulse work. So… I dont know what was wrong. I have original windows that came with computer i bought 2019, yet it say i have no support, so windows say i get already nosupport win at the time i buy this. To my knowledge, win 10 support has not ended yet, and is on at least next 5 years :slight_smile:

But thanks anyone who try to help!

10

Hi I still have this problem :anguished:
The logs in the app.log:

19-10-2022 13:03:20.422 INFO “Starting WhatPulse 4.3…”
19-10-2022 13:03:20.422 INFO Creating db connection with name: “wp-db-connection”
19-10-2022 13:03:20.422 INFO Database file: “C:/Users/D i n g/AppData/Local/WhatPulse/whatpulse.db”
19-10-2022 13:03:20.454 INFO Database check: “ok”
19-10-2022 13:03:20.454 INFO Opened database in: 32 ms
19-10-2022 13:03:20.454 INFO Database size: 0 MB
19-10-2022 13:03:20.469 INFO Language changed to “English” via file: “:/languages/whatpulse_en.qm”
19-10-2022 13:03:20.485 INFO Imported 33 facts
19-10-2022 13:03:20.491 INFO Running WhatPulse as Administrator! :slight_smile:
19-10-2022 13:03:20.522 INFO Save file: “C:/Users/D i n g/AppData/Local/WhatPulse/whatpulse.wpw”
19-10-2022 13:03:20.522 ERROR Unable to open savefile
19-10-2022 13:03:20.522 WARN Failed to load ’ “C:/Users/D i n g/AppData/Local/WhatPulse/whatpulse.wpw” ’ - trying backup file
19-10-2022 13:03:20.522 ERROR Unable to open savefile
19-10-2022 13:03:20.691 INFO Loaded application aliases
19-10-2022 13:03:21.829 INFO WhatPulse 4.3 has started