Heatmaps not showing in online dashboard & database backup shows 0.0MB

Issue 1: I just started using WhatPulse today. I can see the keyboard and mouse heatmaps in the client on my computer, but I cannot see them in the online dashboard.

Issue 2: In the online dashboard my database backup shows 0.0MB.

I am not sure what I am doing wrong. Help is appreciated.

WhatPulse Version: 3.5
WhatPulse Premium Status: Your premium account is valid until 2021-11-16, after that your membership will be disabled. You have manually purchased premium. Be sure you renew your membership before 2021-11-16.
System Type: 64-bit
Op System: Windows 10 Pro 21H1
WinCaps Installed?: Not sure
Logged In As Admin?: Yes